Job Details

Overview

The Account Manager manages client accounts, builds long-term relationships, coordinates with internal teams, addresses client concerns, and identifies opportunities for upselling or cross-selling products and services. They play a key role in client satisfaction and retention.

Job Description

An Account Manager acts as the primary point of contact between a company and its clients. They are responsible for maintaining strong client relationships, understanding customer needs, and ensuring the delivery of solutions that meet those needs.

Education

Bachelors degree in Business Administration, Marketing, Communications, or a related field

Roles and Responsibilities

1. Serve as the main point of contact for clients
2. Build and maintain strong client relationships
3. Understand client needs and goals
4. Coordinate with internal teams to deliver solutions
5. Monitor account performance and metrics
6. Resolve client issues promptly
7. Prepare reports and account updates
8. Identify opportunities for growth within accounts
9. Ensure client satisfaction and retention
10. Attend meetings and provide strategic guidance

Required Skills

1. Communication
2. Relationship management
3. Negotiation
4. Problem-solving
5. Customer service
6. Strategic thinking
7. Sales acumen
8. Time management
9. Organization
10. Presentation skills
11. CRM software proficiency
12. Team collaboration