IT Support Specialist In Chennai
IT Support Specialist
An IT Support Specialist plays a critical role in maintaining an organization's IT infrastructure. They assist users by resolving hardware, software, and network issues, ensuring minimal downtime and maximum efficiency.
Working either in-house or remotely, IT Support Specialists respond to support tickets, provide guidance on software and system use, install and configure hardware, and escalate complex issues to higher-level IT teams when necessary. Their focus is to deliver timely and effective tech support that keeps business operations running smoothly.
They also play a part in system upgrades, cybersecurity protocols, and maintaining documentation for IT procedures and troubleshooting steps.
🛠Key Responsibilities
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Provide technical support for hardware and software issues
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Respond to user queries via phone, email, or help desk systems
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Install, configure, and maintain computer systems and networks
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Troubleshoot system errors and connectivity problems
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Maintain and upgrade IT equipment and software
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Document support procedures and issue resolutions
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Ensure data security and backup processes
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Assist in onboarding and setting up new users
Skills & Qualifications
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Strong problem-solving and analytical skills
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Excellent communication and customer service abilities
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Knowledge of operating systems (Windows, macOS, Linux)
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Familiarity with networking and cybersecurity basics
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Proficiency in remote support tools and ticketing systems
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Attention to detail and ability to multitask
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Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field
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