Account Manager In Chennai
Account Manager Overview
An Account Manager serves as the main liaison between a company and its clients, ensuring client needs are met while fostering long-term partnerships. They help drive customer satisfaction, retention, and business growth through effective communication and strategic support.
Job Description
The Account Manager is responsible for managing a portfolio of clients, understanding their goals, coordinating with internal teams, and delivering tailored solutions. They proactively identify opportunities for upselling or cross-selling services, resolve any issues, and keep clients engaged and informed.
Required Skills
Communication, Relationship management, Negotiation, Problem-solving, Customer service, Strategic thinking, Sales acumen, Time management, Organization, Presentation skills, CRM software proficiency, Team collaboration
Education
A Bachelor's degree in Business Administration, Marketing, Communications, or a related field is commonly required. Experience in client-facing roles is a strong advantage.
Roles & Responsibilities
Serve as the main point of contact for clients, Build and maintain strong client relationships, Understand client needs and goals, Coordinate with internal teams to deliver solutions, Monitor account performance and metrics, Resolve client issues promptly, Prepare reports and account updates, Identify opportunities for growth within accounts, Ensure client satisfaction and retention, Attend meetings and provide strategic guidance
